Terms & Conditions


Last updated: 30 March 2026

These Terms and Conditions ("Terms") govern the provision of digital marketing services by Ravens.Agency ("we", "us", "our") to clients ("you", "the Client"). By engaging our services, you agree to be bound by these Terms.


1. Services


Ravens.Agency provides digital marketing services including, but not limited to:


  • Ecommerce marketing: paid media, SEO, conversion optimisation, and growth strategy


  • Event & ticketing marketing: audience targeting, paid advertising, and campaign management


  • Dental marketing: lead generation, local SEO, PPC, and reputation management


The specific scope of services, deliverables, and fees will be set out in a separate Proposal or Statement of Work ("SOW") agreed in writing prior to commencement.


2. Fees and Payment


  • Fees are as agreed in the relevant SOW or proposal.


  • Invoices are issued monthly in advance unless otherwise agreed.


  • Payment is due within 14 days of the invoice date.


  • We reserve the right to charge interest on late payments at 8% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.


  • Ad spend budgets managed on behalf of the Client are separate from agency fees and must be funded by the Client in advance.


3. Client Obligations


You agree to:


  • Provide timely access to accounts, assets, and information required to deliver services.


  • Review and approve creative or strategic work within agreed timeframes.


  • Ensure all information and materials provided to us are accurate and do not infringe third-party rights.


  • Maintain appropriate authority to authorise ad spend and campaign activities.


4. Intellectual Property


All strategies, reports, creative work, and other deliverables produced by Ravens.Agency remain our intellectual property until full payment has been received, at which point ownership transfers to the Client. You grant us a non-exclusive licence to use your brand assets, content, and materials solely to deliver the agreed services.


5. Confidentiality


Both parties agree to keep confidential all proprietary or sensitive information received from the other party during the engagement. This obligation continues for 2 years following termination of services.


6. Limitation of Liability


To the fullest extent permitted by law:


  • We do not guarantee specific results, rankings, or revenue outcomes from our marketing services.


  • Our total liability to you in connection with any engagement shall not exceed the fees paid in the 3 months preceding the claim.


  • We exclude liability for indirect, consequential, or economic loss.


  • Nothing in these Terms limits liability for death, personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.


7. Termination


Either party may terminate the engagement by providing 30 days’ written notice. Upon termination:


  • All outstanding fees for work completed become immediately payable.


  • We will return or delete client data as requested within 30 days.


  • Ad accounts and access credentials will be transferred back to the Client.


  • We reserve the right to terminate immediately if the Client is in material breach, becomes insolvent, or fails to pay undisputed invoices.


8. Warranties


We warrant that we will deliver services with reasonable skill and care. We do not warrant that any third-party platforms, tools, or advertising networks will perform in any particular way, as these are outside our control.


9. Governing Law


These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.


10. Amendments


We may update these Terms from time to time. Continued engagement with our services following notification of changes constitutes acceptance.


11. Contact


Ravens.Agency Leeds, West Yorkshire, United Kingdom Email: legal@ravens.agency Website: ravens.agency