Privacy Policy


Last updated: 30 March 2026

Ravens.Agency ("we", "us", or "our") operates the website ravens.agency. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our digital marketing services.


1. Who We Are


Ravens.Agency is a digital marketing agency based in Leeds, West Yorkshire, United Kingdom, specialising in Ecommerce Marketing, Event & Ticketing Marketing, and Dental Marketing. For questions about this policy, contact us at: legal@ravens.agency


2. Information We Collect


We may collect the following categories of personal data:



  • Contact information: name, email address, phone number, company name


  • Enquiry and project details submitted via our contact forms or by email


  • Technical data: IP address, browser type, pages visited, time on site (via analytics tools)


  • Marketing preferences and communication history


  • Billing information (processed securely via third-party payment providers)


3. How We Use Your Information


We use your data to:


  • Respond to enquiries and deliver our marketing services


  • Manage client accounts and project communications


  • Send relevant updates, case studies, or service information (with your consent)


  • Improve our website and service offering through analytics


  • Comply with legal and regulatory obligations


4. Legal Basis for Processing


We process your personal data on the following grounds:


  • Contract: where processing is necessary to deliver agreed services


  • Legitimate interests: to improve our services and communicate with prospects


  • Consent: for email marketing (you may withdraw at any time)


  • Legal obligation: where required by law


5. Data Sharing


We do not sell your personal data.  We may share it with:


  • Trusted third-party tools and platforms used to deliver our services (e.g. Google Analytics, CRM software, email platforms)


  • Professional advisers such as accountants or legal counsel


  • Regulatory authorities where required by law


All third parties are required to handle your data securely and in compliance with UK GDPR.


6. Data Retention


We retain personal data only for as long as necessary for the purposes described in this policy, or as required by law.


  • Client project data is typically retained for 6 years from the end of the engagement.


  • Enquiry data from non-clients is retained for up to 12 months.


7. Your Rights


Under UK GDPR, you have the right to:


  • Access the personal data we hold about you


  • Correct inaccurate or incomplete data


  • Request erasure of your data


  • Object to or restrict processing


  • Data portability


  • Withdraw consent at any time



To exercise any of these rights, please contact us at legal@ravens.agency. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.


8. Cookies


Our website uses cookies to improve your experience and analyse traffic. By continuing to use our site, you consent to our use of cookies. You can manage cookie preferences through your browser settings.


9. Third-Party Links


Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.


10. Changes to This Policy


We may update this Privacy Policy from time to time. The latest version will always be available at ravens.agency/privacy-policy. Continued use of our website constitutes acceptance of any changes.